Car Insurance Claim is the process under which a car insurance policyholders requests the insurer to compensate for the expenses/damage incurred by him/her due to an unfortunate event involving his/her car. The amount and extent of the claim amount depend on the Insured Declared Value (IDV) of your car and the type of car insurance policy bought by you - third party, own damage or comprehensive.
A car insurance claim can be settled in either of the two ways:
If you get your car repaired at a garage authorised by the insurer then you enter a cashless claim settlement process. As the name suggests, under this type of claim the entire process is cashless which means that the policyholder is not required to pay any cash/money to the insurer authorised garage for the repair of his/her car. The insurer makes the payment to the garage directly subject to the claim amount. The policyholder is only liable to pay for the compulsory deductible and voluntary deductible if opted for at the time of policy purchase.
When you get your car repaired at a garage/workshop outside the authorised network of the insurer, you enter a reimbursement claim settlement process. Under this process, the policyholder makes the payment for the repair cost at the garage of his/her choice and gets the repair cost reimbursed from the insurer later subject to the claim amount. The insurer reimburses the entire claim amount to the policyholder after factoring in the applicable deductibles - compulsory and voluntary (if opted for).
The claim settlement ratio of different car insurance companies for the FY 2019-2020 is as follows -
Claim Settlement Ratio (CSR) FY20
Personal Accidental Cover
No Claim Bonus
|IFFCO Tokio General Insurance ||95.30%||Upto Rs. 15 Lakh||Available||4,300+||Available|
|Royal Sundaram General Insurance ||92.66%||Upto Rs. 15 Lakh||Available||4,600+||Available|
|The Oriental Insurance Company ||91.76%||Upto Rs. 15 Lakh||Available||3,100+
|HDFC Ergo General Insurance||91.23%||Upto Rs. 15 Lakh||Available||6,800+
|Universal Sompo General Insurance ||90.78%||Upto Rs. 15 Lakh||Available||3,500+||Available|
|TATA AIG General Insurance||90.49%
||Upto Rs. 15 Lakh||Available||5,000+||Available|
|The New India Insurance ||89.60%||Upto Rs. 15 Lakh||Available||3,000+||Available|
|SBI General Insurance ||89.51%||Upto Rs. 15 Lakh||Available||16,000+||Available|
|Bajaj Allianz General Insurance||88.83%||Upto Rs. 15 Lakh||Available||4,000+||Available|
|Future Generali India Insurance ||88.69%||Upto Rs. 15 Lakh||Available||2,500+||Available|
|Bharti AXA General Insurance ||87.99%||Upto Rs. 15 Lakh||Available||5,200+||Available|
|ICICI Lombard General Insurance ||87.71%||Upto Rs. 15 Lakh||Available||5,600+||Available|
|Liberty General Insurance ||87.48%||Upto Rs. 15 Lakh||Available||4,300+||Available|
|Cholamandalam MS General Insurance ||85.89%||Upto Rs. 15 Lakh||Available||7,100+||Available|
|National Insurance Company ||85.71%||Upto Rs. 15 Lakh||Available||3,100+||Available|
|Edelweiss General Insurance ||84.52%||Upto Rs. 15 Lakh||Available||1,000+||Available|
|Reliance General Insurance ||84.26%||Upto Rs. 15 Lakh||Available||3,800+||Available|
|Acko General Insurance ||83.91%||Upto Rs. 15 Lakh||Available||2,000+||Available|
|United India Insurance Company ||82.93%||Upto Rs. 15 Lakh||Available||3,100+||Available|
|Kotak Mahindra General Insurance ||82.81%||Upto Rs. 15 Lakh||Available||1,300+||Available|
|Go Digit General Insurance ||80.47%||Upto Rs. 15 Lakh||Available||1,400+||Available|
|Magma HDI General Insurance ||79.60%||Upto Rs. 15 Lakh||Available||4,000+||Available|
|Shriram General Insurance ||77.26%||Upto Rs. 15 Lakh||Available||2,000+||Available|
|Navi General Insurance ||76.20%||Upto Rs. 15 Lakh||Available||900+||Available|
(Source: IBAI's General Insurance Claim Insights Handbook For Policyholders - 5h Edition)
You need the following documents at the time of claim settlement of your car insurance:
Given below is the insurance claims process for car accidents which is generally observed with most of the insurers. However, the actual process may vary from insurer to insurer:
Inform the insurer immediately about the road accident or any other mishap involving the insured car and initiate a claim process. You can do this by calling at the customer care number of the insurer or through the insurer's official website or mobile app (if available). The insurer will provide you with a claim reference number after registering your claim.
After the claim has been successfully registered, the insurer will assign a surveyor to you who will assess the extent of damage/loss sustained by the insured car or will send you a self-inspection link on your registered mobile number.
In the former case, the surveyor will send the damage report to the insurer after the inspection whereas in the latter case the insurer will estimate the repair cost and reach out to you as soon as possible. Provide all the required documents to the insurer at this stage for easy and quick settlement of your claim request.
Get your car towed to a garage authorised by the insurer for repairs. You can also ask the insurer to provide a towing service for your insured car. Insurers generally provide free towing facility up to Rs.1,500, however, this varies from insurer to insurer.
The insurer will pay for the repairs directly to the garage according to the entitled claim amount. The policyholders can take back their repaired car after paying the necessary deductibles.
Given below are the common steps needed to be followed for a reimbursement car insurance claim process:
The first step is to inform the insurance provider about the accident/mishap involving the insured car immediately. This can be done by contacting the insurer's customer care team on call or via email. The insurer will provide you with a claim reference number after registering your claim.
After the registration of your claim, the insurer will assign a surveyor to you who will inspect your insured car and assess the extent of damage/loss sustained by it in the accident/mishap and report it to the company. Policyholders must submit all the required documents to the surveyor to help process the claim settlement.
After the inspection of the insured car, policyholders can get their car towed to a garage of their choice to proceed with the car repairs. Most insurance providers provide free towing facilities up to Rs.1,500.
Since the insured car is getting repaired at a garage outside the authorised network of the insurer, the policyholder needs to pay the entire repair cost to the garage and initiate a reimbursement process for the paid amount with the insurer. The insurer will reimburse the repair cost subject to the entitled claim amount after deducting the applicable deductibles.
Below are some of the common reasons which lead to rejection of car insurance claims by insurers:
The following steps will guide you in filing a third party insurance claim:
Step 1: Contact the insurance providers helpline and inform them about the situation as soon as possible. Make sure to let them know before the stipulated time as delays can lead to claim rejection.
Step 2: File an FIR at the nearest police station, you will need a copy of this document for filing the claim.
Step 3: Submit the documents that are required along with the duly filled insurance claim form. The documents required may vary according to your insurance provider and situation, make sure to clarify what you are required to submit when contacting the insurance provider.
Step 4: After the required documents have been submitted the insurance provider. All third party claims are settled in the Motor Accident Claims Tribunal. The third party must file a claim in the tribunal who will decide on the claim amount.
Step 5: If there is a case where you are required to compensate the third party the insurance provider will take care of it for you.
There is no limit to the number of insurance claims you make within a year. However, it is advisable to refrain from filing a claim if the damage is not significant. The cost of the damage should ideally be higher than your NCB amount and your deductibles. Moreover, multiple claims can make your premium rate higher during your next renewal.
Type of Car Insurance Cover
Who is Covered
Type of Cover
Third Party Insurance
Personal Accident Cover
Comprehensive Car Insurance and Third Party Insurance
Rs. 7.5 lakh
Passenger Accident Cover
Those present in the car at the time of a mishap
Available as an add-on cover
Depends on the policy
The following is what you must to when filing a claim for a car accident:
The personal accident cover is available for covering the death of the owner-driver and the third party insurance covers the death of a third party in case of a mishap. The following steps will guide you in filling for claim under both:
Under the accident cover the immediate family or the nominee of the deceased receives 100% compensation from the insurance provider.
The following steps will guide you in filing an insurance claim for car theft:
Yes, you can file for an insurance claim if your car has scratches. However, keep in mind that policyholders are always advised to refrain from filing a claim unless the damage to the car is significant. This is because you will lose your NCB and secondly, multiple claims can lead to higher premiums when renewing your car insurance policy.
After you submitted all the required documents processing the car insurance claim should not take more than 30 days. In rare cases, when there is some complication that requires further investigation it should be completed within six months.
Many people even with the knowledge of claim settlement process are unable to get the claim:
1. Initiate the Car Insurance Claim at the Earliest: One should immediately contact the insurance company and claim should be raised as soon as possible.
2. Create and Maintain Records: Maintain the records of the accident with medical bills, car repair invoice, bills, FIR copy, etc., to explain the event correctly, which can expedite the process.
3. Set a Claim Settlement Amount: Examine the damage and derive a minimum acceptable amount by the insurance company. However, you should be flexible with the amount.
4. Send a Letter of Demands: Write a letter to your insurer explaining the injuries suffered by you, medication and treatment taken, damage and loss incurred, etc. Justify your demand with necessary documents.
5. Negotiate Your Terms and Demands: If you are not convinced with the offerings or compensation provided by the insurance company, bargain for your demands before reaching the final amount.
6. Get the Settlement in Writing: Develop notes of communication with the insurer and emphasis that all the claim settlement offers are sent by them in writing. Also, once the claim is settled, try to get a signed and dated hard copy of the contract.
7. Seek the Legal Advice: If you are unable to reach a settlement even after several negotiations with your insurer, try to get in touch with the car insurance expert or lawyer to explore legal options, evaluate the event, and expedite the negotiation process.
In the case of theft of a vehicle a claim can be made by following the steps below:
Step 1: Register an FIR (First Information Report) at the nearest police station and inform your insurer. The police will try to trace your vehicle until 90 days after which the police will issue a non-traceable report for your vehicle.
Step 2: If the police are not able to trace the insured car in the stipulated time period then a court of law will issue a Non Objection Certificate (NOC).
Step 3: Post NOC issuance, the insurer undertakes an investigation from its side to trace the vehicle. In case the insurer is not able to find the vehicle, the claim settlement process gets initiated.
Step 4: Since it is a case of theft i.e. total loss, the insurer will provide you with the IDV of the car after deducting the applicable deductibles.
To locate your nearest garage authorised by your insurer, you can either call and enquire on the customer service helpline of the insurance provider or look for the same on the insurer's official website. The option is generally present in the claims section on the website by the name ‘list of network garages'.
Policyholders are required to submit the documents to the surveyor when the vehicle is at the garage for repairs.
When a claim is raised by any policyholder the insurance company sends a surveyor to conduct an inspection to assess out and understand the extent of damage incurred by your car. Surveyor submits an assessment report of the damage to the insurance company for claim settlement processing.
No, you cannot make a claim if your car insurance policy has expired. It is thus very important to renew the policy in time because no claim can be made under an expired policy.
To register a claim, you need a copy of an FIR (in case of an incident), ID proof, Address proof, and policy details.
Yes, natural calamities including flood, cyclone, earthquake, hurricane etc. are covered under Comprehensive as well as Standalone Own-Damage car insurance plans.
No Claim Bonus is a reward provided by the insurance company to the policyholder at the time of renewing the insurance policy for not making any claim during the term of the insurance policy.
Whenever the repair is done at a network garage of the insurance provider, a claim is settled in a cashless manner.
Yes, an insurance claim can be rejected in the following cases:
Various add-on covers that are important for your car are No claim bonus(NCB), zero depreciation, total cover, engine cover, roadside assistance cover etc. InsuranceBox offers various add-ons that you can avail of with your standard car insurance policy.
No, there is no limit on the number of add-ons that can be purchased with a car insurance policy.
No documents are required for availing of add-on covers in car insurance.
There are various types of add-ons offered by insurance companies such as Zero Depreciation, NCB (No claim bonus) , Consumable Cover, Roadside Assistance cover etc.
Before buying a car insurance add-on, you must know its features, coverage offered, and the premium amount.
Add-on cover provides additional benefits over your standard car insurance policy. Add-ons such as Zero Depreciation, NCB (No claim bonus), Consumable Cover, Roadside Assistance cover, Key protection cover, offer extra coverage for specif car parts/circumstances, thereby enhancing the basic coverage.
Add-on covers are the additional benefits that are provided on your basic car insurance policy. These offer overall protection to your car from losses/damages thereby compensating and protecting you from paying high claim costs.
No, it is not necessary to have a car add-on cover every year.